1. Cancellation Window

Cancellations made more than 24 hours before the scheduled flight date are eligible for a full refund.

Cancellations made within 24 hours of the flight, or after the flight date, are not eligible for a refund.

2. Refund Process for Crypto Payments

Since all payments are processed on-chain, refunds are issued as follows:

1. Contact us with your confirmation code and the wallet address you would like the refund sent to.
2. We will verify the booking and confirm eligibility within 24 hours.
3. The refund will be sent in the same token and on the same chain as the original payment.
4. Refund amounts are calculated at the original payment amount minus blockchain network fees required to process the return transaction.

Refund transactions are typically processed within 3–5 business days of approval. Blockchain confirmation times vary by network.

3. Non-Refundable Situations

• Cancellations within 24 hours of the flight departure time
• No-shows at the airport
• Immigration denial or visa issues that prevent entry/exit
• Payments sent to wrong addresses, on unsupported networks, or in incorrect amounts

4. Partial Service

If our partner operator is unable to deliver the fast-track service due to circumstances within our control (e.g. operator no-show), you are entitled to a full refund regardless of the cancellation window.

5. Contact

For refund requests, please email us with your confirmation code and refund wallet address.