Terugbetalingsbeleid

1. Cancellation Window

Cancellations made more than 24 hours before the scheduled flight date are eligible for a full refund.

Cancellations made within 24 hours of the flight, or after the flight date, are not eligible for a refund.

2. Refund Process

Refunds are returned using the same payment method where practical:

1. Contact us with your confirmation code and, for cryptocurrency payments, the wallet address you would like the refund sent to.
2. We will verify the booking and confirm eligibility within 24 hours.
3. Bank transfers and card payments are refunded to the originating account or card where possible; cryptocurrency refunds are sent in the same token and on the same chain as the original payment.
4. Refund amounts for crypto payments are calculated at the original payment amount minus blockchain network fees required to process the return transaction.

Refund transactions are typically processed within 3–5 business days of approval. Bank and card refunds may take additional time depending on your financial institution. Blockchain confirmation times vary by network.

3. Non-Refundable Situations

• Cancellations within 24 hours of the flight departure time
• No-shows at the airport
• Immigration denial or visa issues that prevent entry/exit
• Payments sent to incorrect bank accounts or with incorrect references, to wrong wallet addresses, on unsupported networks, or in incorrect amounts
• Restricted eligibility bookings: If you confirmed our VOA / service eligibility notice at checkout (including VOA-only passport categories on arrival or combo services), the booking is non-refundable even when cancelled more than 24 hours before the flight.
• Failure to submit required travel and identification documents within the deadline after notification (see Section 4)
• Inaccurate or undeclared booking details (including party size, flight information, add-ons, or luggage/baggage beyond the capacity of your selected BMK transfer vehicle class or porter allowances) that prevent or materially affect service delivery
• Payment system abuse: circumventing disclosed processing fees, intentional underpayment, fraudulent or bad-faith chargebacks or payment disputes (including where service was delivered or these Refund Policy rules apply), or other misuse of checkout payment options

4. Document Submission & Refund Eligibility

Upon booking, you are required to upload the necessary travel and identification documents through the designated online portal.

If document upload through the portal fails or cannot be completed for any reason, you will be notified and provided with an alternative submission channel (WhatsApp) and a deadline of 24 hours from the time of notification to submit the required documents.

If you fail to submit the required documents within the specified deadline through either channel, FastTrack BKK reserves the right to cancel the booking. In such cases:

• (a) No refund will be issued if the failure to submit documents is attributable to your non-response or inaction after having been given a reasonable opportunity and channel to do so;
• (b)A partial refund, net of administrative and reservation processing costs, may be issued at FastTrack BKK's discretion where circumstances warrant.

Communications sent via the designated channels (including WhatsApp) regarding document submission constitute valid notice and evidence of the opportunity provided to you, and may be used as such in any payment dispute, chargeback, or resolution process.

A refund request made after the service date has passed, where the service could not be rendered due to incomplete documentation on your part, does not constitute grounds for a full refund.

You must declare accurate booking details at checkout, including luggage and baggage where relevant to your selected services. If undeclared or inaccurate details — for example, baggage exceeding the standard-size and carry-on limits of your selected BMK transfer vehicle (Sedan, SUV, or Van) — prevent or materially affect service delivery, you may lose eligibility for a refund under Section 3.

You must pay using the checkout option that matches your chosen payment method and the full amount due. If we determine that payment system abuse occurred — such as fee circumvention, underpayment, or a chargeback without valid grounds — you forfeit refund eligibility under Section 3 and we may offset amounts owed against any refund request.

5. Partial Service

If our partner operator is unable to deliver the fast-track service due to circumstances within our control (e.g. operator no-show), you are entitled to a full refund regardless of the cancellation window.

6. Contact

For refund requests, please email us with your confirmation code and, if applicable, your refund wallet address or bank details.