Servicevoorwaarden

1. Service Scope

FastTrack BKK (“we”, “us”, “our”) provides a booking platform that connects travellers with licensed fast-track immigration service operators at Suvarnabhumi Airport (BKK), Bangkok, Thailand.

We act as an intermediary facilitating the booking and payment process. The on-the-ground service is delivered by our vetted local partner operators who hold the required airport access permits.

2. Booking & Payment

You can pay by bank transfer in EUR, USD, GBP, or TRY at the list THB price shown at checkout, or by supported cryptocurrency (BTC, ETH, USDT, or USDC on supported networks). Cryptocurrency checkout includes 5% off the list THB total. Credit card payment is available on request — contact us before or during checkout if you need card processing.

By confirming a booking, you agree to follow the payment instructions shown at checkout — including the correct bank reference for transfers, the exact token amount and network for crypto, or the card-payment instructions we provide — within the specified time window.

Bookings are confirmed after we verify payment: bank transfers when cleared funds match your invoice reference, cryptocurrency after the required number of blockchain confirmations, or card payments when successfully captured. An electronic voucher will be issued to the email address you provide.

You must pay the full amount due using the payment method and checkout option shown for your selection (including any disclosed processing fees for card or wallet payments). Abuse of payment systems — including selecting a payment rail or method to circumvent disclosed fees, intentional underpayment, sending funds with incorrect references or on unsupported networks, initiating chargebacks or payment disputes without valid grounds, or other misuse of checkout — may result in booking cancellation, withholding of service, loss of refund eligibility, and recovery of outstanding amounts including administrative costs and chargeback fees.

3. Service Eligibility & Nationality

For consumer bookings on arrival or combo services, we do not ask you to select passport nationality. Instead, we may infer a likely immigration category from technical signals available when you book — including your browser language/locale, device timezone, and approximate country derived from your IP address (for example via our CDN or hosting provider). These signals are indicative only; they are not proof of your actual passport or visa status.

If those signals suggest you may hold a passport category that typically uses Visa on Arrival (VOA) or similar paths at Bangkok airports (rather than classic visa-exempt fast-track lanes), we will show a service eligibility notice before you complete the booking. Some passport categories may not be eligible for classic arrival fast track as described on our marketing pages.

If you accept that notice and proceed, you agree that the booking is non-refundable (even if cancelled more than 24 hours before the flight) and that service delivery is not guaranteed as originally described. You may still complete the booking after accepting; we do not hard-block checkout.

Agency and partner bookings may require explicit traveller nationality declared by the booking agent. You remain responsible for ensuring your travellers meet Thai immigration requirements.

4. Document Submission & Refund Eligibility

Upon booking, the Customer is required to upload the necessary travel and identification documents through the designated online portal.

If document upload through the portal fails or cannot be completed for any reason, the Customer will be notified and provided with an alternative submission channel (WhatsApp) and a deadline of 24 hours from the time of notification to submit the required documents.

If the Customer fails to submit the required documents within the specified deadline through either channel, FastTrack BKK reserves the right to cancel the booking. In such cases:

• (a)No refund will be issued if the failure to submit documents is attributable to the Customer's non-response or inaction after having been given a reasonable opportunity and channel to do so;
• (b)A partial refund, net of administrative and reservation processing costs, may be issued at FastTrack BKK's discretion where circumstances warrant.

Communications sent via the designated channels (including WhatsApp) regarding document submission constitute valid notice and evidence of the opportunity provided to the Customer, and may be used as such in any payment dispute, chargeback, or resolution process.

By completing a booking and accepting these Terms, the Customer acknowledges and agrees that a refund request made after the service date has passed, where the service could not be rendered due to incomplete documentation on the Customer's part, does not constitute grounds for a full refund.

You must provide accurate booking details at checkout, including party size, flight information, selected add-ons, and luggage or baggage (including volumes relevant to your selected BMK transfer vehicle class — Standard Sedan, SUV, or Van — and porter services). Failure to declare accurate details — or providing details that materially differ from what is required on the service date — may result in cancellation, service amendment, or loss of refund eligibility under this section and our Refund Policy.